• Provides strategic planning and account management for the WellPoint member accounts
• Directs and manages the administration of contractual requirements and obligations
• Manages the new and renewal implementation process for accounts
• Interfaces with operations to ensure smooth delivery of services
• Maintains ongoing account relationships at multiple levels throughout WellPoint and its state plans
• Makes recommendations for improvements as needed to meet customers expectations
• Develops effective implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction
• Provides both on-site and off-site customer service, which may include researching and resolving phone and written inquiries
• Coordinates introductory meetings, renewal process and training sessions
• Makes routine account visits and cultivates solid relationships

Resolution Health is a wholly-owned subsidiary of WellPoint, Inc, an organization highly focused on living our mission and honoring our commitments. From innovative products that help reduce the ranks of the uninsured and underinsured, to the comprehensive benefits we offer our associates, everything we do is aimed at creating positive outcomes for the people and communities we serve.

As the nations largest publicly traded commercial health benefits company, WellPoint has the opportunity to impact more than 34 million members in more than 14 states.  With 42,000 WellPoint associates, the company demonstrates a dedication to service, innovation and integrity leading to business success.

Resolution Health offices are located in Columbia, MD which is mid-way between Baltimore, MD and Washington, DC.  Columbia, MD is the nations most successful planned community. What began in 1962 as 14,100 acres of rural land has become a city of more than 97,000 residents, spread over 10 separate villages, with 2,500 businesses, more than 60,000 jobs, 21 million square feet of commercial space and a wide array of social, cultural, educational, entertainment and recreational programs and facilities. Columbia, MD was ranked 8th on Moneys 2008 list of Americas best small cities (http://money.cnn.com/magazines/moneymag/bplive/2008/snapshots/PL2419125.html ).

Resolution Health provides competitive salary and benefits, including annual incentive plans, comprehensive health care coverage, wellness programs, educational assistance, career advancement and programs to plan for a prosperous financial future.  Relocation assistance to the Columbia area will be provided.  Resolution Health is an Equal Opportunity Employer.

More information on the companies can be found at www.resolutionhealth.com and www.wellpoint.com.

• BA/BS degree
• Minimum of five years experience managing business operations or customer relationships within a health insurance setting
• Knowledge of managed healthcare or supporting the health payer market in health payer operations, account management, product management, implementation services or business consulting
• Understanding and experience with data analytics and targeted member communications
• Solid understanding of the health care market, trends and business issues
• Experience working with multi-disciplinary teams, including information technology and health care clinicians
• Effective oral, written communication, organizational, and interpersonal skills
• Interest in professional growth, learning and skill set development
• Interest in working with a dynamic, fast-paced team
• Strong analytical and problem-solving skills
• Ability to meet travel schedule demands